What is the best way to reach Razzle Dazzle Online?
The best way is by emailing us at firstname.lastname@example.org.
What is the best way to pay for my order?
The best way to pay for your order is through our website’s secure payment gateway, powered by Paypal. We accept Visa, MasterCard, American Express, and Discover.
When will my card be charged?
Your credit card will be charged when your order is placed.
Do you charge sales tax?
Yes. If you are in the state of Georgia, we charge a 7% sales tax.
Can I cancel an order once it has been placed?
If the order has not shipped, we will do our best to cancel your order. Once an order has shipped, it can’t be cancelled. If there is an issue with the order and/or need to cancel, please contact us at email@example.com.
Do you offer gift cards?
Yes, we offer gift cards. Visit this page to purchase a gift card
Returns and Exchanges
What is your return/exchange policy?
We offer returns and exchanges for items within 30 days of receipt of shipment. We do not accept returns and exchanges outside of this window.
To be eligible for a return or exchange, your item(s) must be: unused; in the same condition that you received it; and in the original packaging (boxes, cards, etc.). Any item that has been resized, damaged or altered after delivery to you will not be accepted for return or exchange.
Be sure that you’ve included a written explanation of any defect, damage or error regarding the item(s) and include this in the package as well.
Gift cards are exempt from being returned (they cannot be returned).
To complete returns and exchanges, we require proof of purchase such as a copy of a receipt.
What is your refund policy?
Once your return is received and inspected by us, we will send an email to notify you whether or not your refund is approved.
If approved, we will process your refund and a credit will be applied to your credit card or in accordance with the original method of payment, within a 10 business days.
Sale items are not eligible for refund.
We only replace items if they are defective, damaged, or if we made an error regarding the order. If an item is one-of-a-kind, it cannot be replaced. If you need to exchange for the same item, send us an email at firstname.lastname@example.org so we can determine how to help you.
What is your shipping policy for return/exchange?
For return/exchanges please contact us at email@example.com and we will help you with further instructions on how to return/exchange your items.
If you are shipping an item valued at $75 or more, you should consider using a trackable method and/or purchasing insurance. This is the best way to ensure that we receive the item and can process the return.
You’ll pay the cost charged by the carrier you select for shipping the returned/exchanged item. This shipping cost is non-refundable.
If you shipped an item for exchange, we will pay the cost of shipping the replacement item to you only if any of the following apply to the original item when it is received by you: defective; damaged; or an error was made by us regarding your order. Any item that has been resized, damaged or altered after delivery to you will not be accepted for return or exchange.
How do I know if my order has shipped?
We will send you an email with tracking information once your order has shipped.
When will my order be shipped?
Shipping times vary by product. Products that are in stock when ordered will ship within 3-5 business days. If an item is not in stock, we will contact you about the estimated delivery date.
What are your shipping and handling rates?
Shipping is free for addressed in the United States. All other or international orders will be charged based on weight and method of shipping. If you have questions, please contact us to estimate shipping for your location at firstname.lastname@example.org
Where can I ship my order?
Your order can be shipped to any street address in the continental U.S., Alaska and Hawaii. We are currently unable to ship to P.O. Boxes or APO/FPO addresses.
Can I change my shipping address?
If your order has not shipped yet, we will be happy to update your shipping address. Please contact email@example.com to make this change.
I forgot my password, how do I reset it?
You can reset your password from the ‘forgot password’ link on the login page.
Do you store my credit card information?
No, we do not store your credit card information. In fact, when you pay for your order, you are doing so via Paypal’s pages and site infrastructure. At no time does our site actually process your personal information, in accordance with Payment Card Industry Data Security Standards (PCI DDS).